This February, multi-asset trading platform provider Match-Trade Technologies introduced a number of innovations to its solutions for Forex Brokers, underscoring the company’s commitment to continued growth.
At the heart of the updates is the improved ability to seamlessly delete trading accounts within the Match-Trader platform. This new feature allows investors to send account deletion requests without contacting their broker directly. Match-Trader has also improved its CRM systems, introducing new country-specific payment options, increasing flexibility and customization for a global clientele.
Seamless trading account deletion within the Match-Trader platform
In the “Security” tab (available in the User Settings) of the Match-Trader platform, the company introduced the “Delete Account” function. With this, users can now effortlessly delete their main account and all related trading accounts without having to contact their broker. It offers Brokers flexibility in managing this process, allowing them to choose between automatic or manual verification and approval of the account deletion process.
In addition, Match-Trade has enhanced its CRM solution with the Actions > Delete Account feature, enabling brokers to control all account deletion requests. This section provides information about the status of each request. It offers approve or reject options, which is especially useful in situations that require verification of outstanding funds or open customer positions.
Benefits for brokers:
The ability for traders to delete their accounts independently eliminates the need for the Broker to intervene in this process. Automating this process can significantly speed up administrative actions and increase operational efficiency. The choice between automatic or manual verification and deletion processes also allows better adaptation to internal security processes. Thanks to the new feature in the Match-Trader Forex CRM system, Brokers have immediate access to account deletion data. This improvement enables a better understanding of the reasons behind customer churn and the development of strategies aimed at increasing their retention. The introduction of a simpler account deletion process also meets increasingly stringent regulatory requirements regarding the protection of personal data.
Improved customization of brokerage services with country-specific payment options
In the Forex CRM system, Match-Trader has improved the payment gateway configuration with a new “Supported countries” field. This feature allows brokers to specify which countries will have access to a particular payment gateway. If no country is selected, the portal remains accessible to all customers within the branch, keeping the default setting. However, if a user’s profile does not list a country, but the gateway is set to specific countries, access will be restricted until the user updates their profile.
Benefits for brokers:
Brokers gain significant flexibility in customizing their service offerings with our new feature. This customization goes beyond branch locations, allowing customizations based on the merchant’s country of origin. This adaptability is crucial for Brokers operating in different regions, where legal and currency variations can limit the availability of certain payment methods. By enabling country-specific payment gateways, brokers ensure that their financial transactions are relevant and compliant with local regulations. This approach provides a more personalized and efficient service to their global clientele.
Improving user experience in Forex CRM
This February, Match-Trader introduced improvements to their Forex CRM to improve the overall user experience. In the Customers, Features, Deposits and Withdrawals tabs, introduced an option that allows users to select the number of records displayed per page. Previously, the default was set to 40 records, but now users can choose between 40, 100, 200, or even 500 records per page.
Benefits for brokers:
This improvement not only makes it easier to view more data without having to navigate through the pages, but also allows the use of Bulk Functions for a large number of accounts at once. This feature is especially useful for sending notifications and emails to customers, streamlining communication and operational efficiency.
Integration of Litecoin Blockchain into Match2Pay crypto payment gateway
This February, Match-Trade expanded the cryptocurrency portfolio of its Match2Pay cryptocurrency payment gateway, now including Litecoin. This improvement offers unparalleled flexibility and efficiency in crypto payments. It greatly expands the range of options available to merchants and their customers.
Litecoin is a peer-to-peer cryptocurrency created to provide fast, secure and low-cost payments by leveraging the unique properties of blockchain technology. It features a reduced block generation time, offering faster transaction confirmation times compared to other digital currencies. Litecoin’s efficiency and scalability make it an ideal candidate for integration into payment systems, aiming to facilitate seamless and cost-effective transactions.
Benefits for brokers:
The addition of Litecoin to the Match2Pay cryptocurrency payment gateway greatly increases the range of cryptocurrencies that merchants can offer, making it a key factor in expanding customer bases. This expansion allows Brokers to cater to wider customer preferences, ensuring they remain at the forefront of an increasingly competitive Forex market. By integrating cryptocurrencies such as Litecoin, known for their low transaction fees and fast processing times, Match-Trade enables brokers to minimize withdrawal costs for their clients. This initiative not only enhances user satisfaction, but also promotes the adoption of crypto payments due to their cost-effectiveness and efficiency.
Improved “Accounts” tab in Match-Trader Manager
Match-Trade has improved the Accounts tab in its Match-Trade Manager by introducing the Gross Balance, Margin and Free Margin columns – previously only available in the client view. Now, accessing these key details is as simple as clicking the “+” sign next to the column list, allowing them to be quickly and easily integrated into your dashboard.
Benefits for brokers:
With the new functionality in Match-Trade Manager, Brokers get immediate access to current gross balance, margin and free margin data without having to switch to the client view. This means they can now monitor key financial indicators for multiple accounts more effectively and efficiently, significantly improving risk management. The improvement gives Brokers a competitive advantage to respond quickly to changes, which is invaluable in the dynamic Forex market.
Introducing the “Alias Symbol” column in the Match-Trader Manager
Match-Trade stated that it is committed to continuously improving the User Experience for Forex Brokers using its solutions. In the latest Match-Trader Manager update, the company added a new “Symbol Alias” column to several tabs: Positions, Active Orders, Orders, Closed Trades, Trade Summary, Position Summary and LP Routing Summary within the Stream Manager. They designed this additional column to enrich both the overview and detailed account views. You can easily add it to your screen by clicking the “+” icon in the column list, even though it’s hidden by default.
Benefits for brokers:
Get instant access to critical information by watching ‘Symbol Alias’ directly. This eliminates the need to navigate to additional views or use the Match-Trader Manager. This update makes trade management more transparent and convenient, modernizing Brokers’ operations and enhancing decision-making efficiency.
Improved readability in Match-Trader Manager and EOD/EOM reports
Match-Trade improved the way customer names are displayed in both Match-Trader Manager and EOD/EOM reports. Now presents customer names in the intuitive “First Name Last Name” format, replacing the “Last Name, First Name” structure.
Benefits for brokers:
This update greatly improves the readability of customer names, making the information clearer and more accessible. By streamlining the presentation of customer details, Brokers can enjoy a simpler and more efficient way to control and manage customer information.
Optimization of the “Trading” tab interface in the Match-Trade Manager
This February, Match-Trade improved the “Trading” tab in the Match-Trade Manager to streamline the order entry process by removing unnecessary fields. Now, it displays only the fields related to the selected order type. For example, the “trigger price” field is hidden for limit orders, showing only the “limit price”. In contrast, the “limit price” field is hidden for Stop orders, showing the “trigger price” instead. In addition, the activation options for an order vary depending on its type. For example, the Good Until Cancel option is not available for Buy orders, but Brokers can use it for Limit, Stop and SLTP orders.
Benefits for brokers:
This enhancement significantly improves the User Experience when placing trades in the Match-Trader Manager by offering a more optimized and type-specific display of the fields. Brokers can now enjoy a cleaner interface that reduces clutter and focuses attention on the necessary parameters for each order type. This update facilitates faster and more accurate order fulfillment.
Improved maximum exposure control in Match-Trader Manager
In February, Match-Trade expanded its risk management capabilities for Match-Trader Servers, aiming to improve control and operational efficiency for Brokers. The latest update focuses on improving the flexibility of managing Maximum Exposure settings through the Match-Trader Manager. Previously, exposure adjustment was limited to symbols within specific groups. Now, it introduces the ability to merge accounts, groups and symbols into unique groups, each with the ability to set a unified maximum exposure. Match-Trader complements this advancement with a new tab in the Admin application, called “Exposure Rules”. This plugin allows custom rules to be assigned to selected accounts, groups and symbols, simplifying the management process.
Benefits for brokers:
Importing exposure rules greatly speeds up the Max Exposure setting process thanks to a quick and intuitive configuration journey. Brokers gain flexibility in customizing settings to meet specific operational needs with the new ability to set Maximum Exposure on a per-account and per-group basis. This improvement enhances risk management and operational efficiency.