The Australian Financial Complaints Authority (AFCA) has provided an update to people with complaints about the Latitude Financial Group cyber attack.
Latitude was cyberattacked in March 2023 resulting in the theft of personal information. The theft affected customers, previous customers and applicants across Australia and New Zealand.
AFCA currently has 220 open complaints in relation to the cyber attack.
AFCA is currently working on a major case in relation to the cyber attack. This case will form the basis of its decision when considering the remaining complaints.
While each decision depends on the particular circumstances of the complaint, leading cases help set a precedent and provide guidance on how to deal with similar issues. They serve as a benchmark for consistency and transparency in decision-making.
You do not need to take any further action on your complaint with AFCA at this stage. AFCA will contact you with further updates when the main case is finalised.