Payment service provider Worldline has signed an agreement with Volksbank to issue payment cards in Italy.
Volksbank, originally from South Tyrol, is one of the leading banks in the Northeast, with more than 160 branches in the region and just under 300,000 customers.
Worldline acts as a single interface for the entire card issuance value chain, from setup and production to fraud detection, cardholder portal and customer service. This new agreement enables Volksbank to provide its customers with distinctive services in the current market and to rely on additional innovative tailor-made products to be developed in cooperation with Worldline.
Worldline creates customized solutions for its clients that combine the experience of an international payments leader with the ability to tailor these solutions to the specific needs of the counterparty. In the case of Volksbank, teams from different countries worked together to provide state-of-the-art solutions (for example, fraud prevention systems or multilingual platforms) under coordination from Italy.
Alessandro Baroni, Head of Financial Services at Worldline, said:
“We are very happy to have concluded this agreement in Italy with a partner like Volksbank, which is a very stable bank and is focused on innovation, as well as taking advantage of the opportunities offered by digital tools that require an increasingly customized approach.
We want to extend this type of cooperation to other credit institutions, applying our ability to refuse the offer that we develop internationally to the characteristics of our country and to the types of individual institutions, which in many cases are of a territorial nature. Each of our solutions is designed to fit into the local reality, respecting the particularities of the operator himself.”
Alberto Naef, CEO of Volksbank, added:
“We chose a partner like Worldline, which is mainly active in the transalpine region, a region that has many affinities with our bank and our customers, due to its solid international experience in both traditional and innovative payments. Our aim is to offer a service of excellence to our customers and to develop innovative solutions with a partner capable of supporting us on this path – we are convinced that Worldline has these qualities.”