Devexa, the AI-powered virtual assistant and chatbot from global capital markets software development firm Devexperts, has been integrated into instant messaging and VoIP social networking platform Discord.
The integration will add to Devexa’s multi-channel functionality, which currently includes Telegram, WhatsApp and Facebook. The addition of Discord will further improve merchant accessibility to Devexa and its support functions, especially when on the go. Devexa support features that will now be available to community members via Discord include:
- Seamless access to information: Users can tap into Devexa’s knowledge base without leaving Discord, making financial information more accessible and convenient.
- Improved technical analysis: Thanks to Devexa’s integration with TechSignals, community members can quickly upload a chart or select a ticker and receive professional technical analysis in about 15 seconds, all within Discord.
- Unified communication: By bringing Devexa to Discord, users no longer need to switch between platforms for financial information and community interaction, eliminating the need to manage multiple apps at once.
- Virtual help on the go: Community members can also now ask Devexa to perform specific actions, such as placing orders or requesting updates on their balance, directly from Discord.
On the broker side, the development will enable Devexa’s broadcast messages to be leveraged through the Discord platform, enabling the seamless delivery of trading signals, polls and important updates right where a broker’s community is most active. This ensures direct and timely communication, helping to increase engagement and keep members informed and engaged without ever leaving Discord.
Jon Light, Head of OTC Platform at Devexperts, says:
“Discord is a hugely popular platform for marketers, so it was important for us to add it to Devexa’s multi-channel capabilities. This will allow traders using Discord to access all of Devexa’s benefits, including its knowledge base support and in-depth financial analysis capabilities, as well as its virtual help and support. On the broker’s side, the development further enhances customer engagement, as well as providing direct marketing channels for useful, timely interactions.”
About Devexperts
Devexperts is a software development company serving the needs of capital markets since 2002. The company’s flagship solution is DXtrade, a platform for traders, offering investments in stocks, commodities, futures, options, forex, mutual funds and cryptocurrencies. Devexperts core areas of expertise are multi-asset trading platforms, matching engines and exchange solutions. Based in Ireland, Devexperts’ development team consists of 900 engineers located in offices in the US, Germany, Bulgaria, Singapore, Portugal, Turkey and Georgia.