Fintech Company FIS (NYSE: FIS) has today announced a partnership with GLIA, a provider of AI -powered bank interactions to provide advanced customer dedication capabilities powered by AI throughout the digital retail and business banking suite.
This integration allows financial institutions to provide their customers smart, smart and personalized banking experiences while leading to business excellence.
Embedded directly into FIS’s digital bank platform, GLIA’s AI creates a consolidated ecosystem where AI and human experience work together to serve the bank’s customers more effectively. AI agents quickly respond to usual research 24 hours a day, while launching complex issues to specialized human agents with full context, providing reduced analysis times and personalized services that adapt to the individual needs of customers.
Banks’ customers receive the fast, personalized support they deserve, while front -line groups are released from repetitive and secular work, allowing them to focus on high -impact interactions.
“At FIS, we are committed to unlocking economic technology in every point of contact with the customer’s experience,” said Hashim Toussaint, head of the retail Digital & Open Banking at FIS. “By incorporating the refined AI capabilities and GLIA’s digital interaction on our digital platforms, we allow banks and credit associations to reap the benefits of a virtual workforce and customers, personalized services. He knows human insight.”
The advanced digital platform now offers:
- Independent Transfer Experience to All Channels: Customers enjoy consistent interactions with the environment or use mobile applications, web platforms or speaking with live agents, eliminating the frustration of recurring information in contact points.
- Faster analysis times: AI agents immediately handle routine surveys, while launching complex issues in the most specialized human factors, significantly reducing waiting times and improving first call resolution rates.
- 24/7 Availability: Customers can access smart aid around the clock, with AI agents capable of handling accounts, transaction support and basic financial instructions outside traditional banks.
“Financial institutions are currently facing the double challenge of increasing customer expectations when managing operating expenses,” said Dan Michaeli, CEO and co -founder of GLIA. “Adding the platform powered by GLIA’s AI for FIS digital banking products creates a strong solution that does not force organizations to choose between efficiency and experience-both can have both.”