Intercontinental Exchange, Inc. (NYSE:ICE) and IPC Systems, a provider of transactional communications solutions, today announced the launch of ICE Voice.
This cloud-based audio solution is now live through ICE Chat, ICE’s instant messaging system for commodities, offering a seamless communication platform for traders and market participants worldwide.
ICE Voice leverages IPC’s Connexus Unigy private cloud platform to integrate always-on, persistent open connections with ICE Chat’s extensive network of over 120,000 users. ICE Chat can support full audio recording with adjustable retention and anywhere, anytime playback of archived calls. Built-in chat and voice logs can create a single record of communications, helping to support the trading desk or company-wide compliance programs.
“We are pleased to offer a single, integrated platform for chat and voice designed to adapt to our clients’ workflows and provide continuous, instant connectivity for traders and other financial market participants,” said Maurisa Baumann, Head of Desktops and Streams in ICE. “This innovative new solution can enhance communication throughout the transaction process and provide an easy-to-use recordkeeping tool for both chat and voice communications.”
ICE Voice integrates seamlessly with the ICE Chat platform and is designed to provide an efficient workflow for finance professionals to connect and interact effortlessly. It combines voice connectivity with functionality designed specifically to adapt to marketers’ customized needs, including ICE Chat’s Smart Text Recognition functionality, which turns texts into actionable data using APIs, and Message Blaster to send individual messages to multiple contacts.
With the addition of ICE Voice, users can seamlessly jump from chat to voice, open calls from chat tabs and group chat rooms, and create Voice Blasts to “shout” to groups of open connections simultaneously.
“By combining our industry-leading voice technology with ICE’s Chat network, we offer market participants a single solution for their communication needs,” said Tim Carmody, Chief Technology Officer of IPC Systems. “As merchant needs evolve with changing markets, this powerful solution will deliver an enhanced trading experience for ICE Chat users and the back-office staff that support them.”