Multi-asset trading platform provider Match-Trade Technologies introduced a number of improvements to the Match-Trader platform during May 2024, with a key focus on the new alert grouping feature. This latest addition is designed to provide traders with advanced risk management tools, building on Match-Trade’s commitment to continuously develop its platform based on user feedback. Following other updates such as the new “Demo Run Mode” and improved account management in Forex CRM, the Alert Grouping feature underlines the company’s dedication to providing user-friendly solutions.
Efficient grouping of notifications within the Match-Trader platform
Match-Trade introduces a new feature to the Match-Trader platform: alert grouping. If a user receives multiple notifications and cannot read them all, they will be grouped together and retained until the user deletes them or they will disappear automatically. Additionally, marketers can configure how long alerts remain visible (in seconds) and after how many alerts a group appears on the screen.
Benefits for brokers:
This feature improves trader feedback by allowing users to easily track important account events. Reduces information overload by preventing excessive notifications. It also provides greater control over information management, allowing traders to customize alert settings. These improvements lead to increased user satisfaction and loyalty, as traders get a more organized and efficient trading experience, particularly during dynamic market events such as news releases or market openings, where quick and efficient responses are crucial to better trading results.
Introducing the “Execution Demo Mode” on the Match-Trader platform
Match-Trader introduces a new order execution mode called “Demo Execution Mode”, which greatly improves trading on demo accounts. In this mode, all orders on demo accounts are executed at market prices without affecting the real order book. This means that opening a position in demo mode does not change actual market conditions or affect the ability of other traders to open positions. This new feature is especially beneficial for Prop Trading companies, where most of the trading is done on demo accounts. With “Demo Run Mode”, traders can practice their strategies in realistic market conditions without disturbing the real market.
“Demo Execution Mode” can be easily enabled through the Match-Trader Administrator, providing Prop Trading companies with a simple way to offer this enhanced trading experience.
Benefits for brokers:
The benefits of implementing the “Execution Demo Mode” are significant. Orders are executed at market prices and according to VWAP (Volume-weighted average price), providing a realistic trading experience. Additionally, because demo orders do not affect the order book, there is no need for increased volume in the order book to prevent order rejection when multiple clients open positions at the same time. The introduction of “Demo Execution Mode” is a step forward to ensure smoother and more realistic trading on demo accounts without disrupting the real market. This allows Prop Trading companies to offer their traders the best conditions to improve their trading strategies.
Notification of loss of connection to the web version of the Match-Trader platform
Previously, users of the mobile version of Match-Trader were notified of a connection loss via an additional line with the message “Connection Lost” sliding down from the top of the screen. Now, this feature has been added to the web app as well. Match-Trade has also improved this feature by disabling trade-related buttons to provide users with better information. When a user attempts to click such a button, a notification that says “You are offline. Please check your internet connection.” will appear.
Benefits for the brokersmall:
With this new feature, merchants will be better informed of a connection loss, regardless of where they are in the app. This enhancement will make it easier for users to determine if the problems they are experiencing are due to a connection loss or other factors. Disabling trade-related buttons makes it easier for users to recognize when opening positions is impossible due to a weak Internet connection. Additionally, this feature will help reduce the number of support requests from merchants to the Broker, as they can more easily self-diagnose connection-related issues.
Improved account management in Forex CRM
This May, Match-Trade also updated Forex CRM about assigning account managers to customer deposit and withdrawal requests. Previously, when an Account Manager changed for a user account, that change was also reflected in the deposit/withdrawal requests listed in the CRM Deposits/Withdrawals tables. Now, the Account Manager assigned to the account at the time of the request will remain permanently associated with that request.
Benefits for brokers:
This change provides clearer information about which Account Manager was responsible for converting or retaining a user. It allows for more accurate monitoring of the effectiveness and impact of individual account managers on user activities. This transparency enhances the efficiency of customer management and enables better monitoring of team performance.